Terms of service
Welcome to Avenelle Luxe. By using our website or purchasing from us, you agree to the following terms and conditions:
🛒 General Terms
You must be at least 18 years old to purchase from us.
Prices, descriptions, and availability may change at any time without notice.
We reserve the right to cancel any order suspected of fraud or abuse.
🧾 Orders & Payments
All payments are processed securely via Shopify Payments, PayPal, or approved providers.
You agree to provide accurate billing and shipping information.
🚚 Shipping & Delivery
Please review our Shipping Policy for information about delivery times and methods.
🔄 Returns & Refunds
Please see our Return & Refund Policy for details on how to request a replacement.
💬 User Comments & Content
We may remove or moderate user-submitted content that violates our guidelines or contains inappropriate language or misleading claims.
⚖️ Limitation of Liability
We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
💬 Frequently Asked Questions
Below you'll find answers to our most common customer questions. If you need personalized assistance, feel free to email us at support@avenelleluxe.com.
📦 When will my order ship?
Most orders are processed within 2–4 business days. Once your order ships, you’ll receive a tracking number via email.
🚚 How long does delivery take?
Shipping is free on all orders. Most customers receive their items within 5–14 business days after shipping. Certain items may arrive separately depending on warehouse location.
📬 Where can I find my tracking number?
We’ll email you tracking details once your order ships. Didn’t receive it?
Check your spam folder or reach out to us at support@avenelleluxe.com with your order number.
🧾 Can I cancel or change my order?
If your order hasn’t shipped yet, we’ll do our best to help.
Please email us within 12 hours of placing your order. Once shipped, we can no longer cancel or modify the order.
🎁 Do you offer gift options?
At this time, we don’t offer gift wrapping, but our packaging is neutral — perfect for sending wellness-focused gifts.
🔄 Can I return or exchange an item?
We offer replacements for items that are damaged, defective, or incorrect.
We do not accept returns for items due to change of mind, preference, or buyer's remorse.
Please visit our Return Policy for full details.
🧺 I received the wrong item — what now?
Oops! If your order is incorrect, email us a photo of the item you received and your order number. We’ll make it right ASAP.
🔐 Is my payment information secure?
Absolutely. Our site is encrypted with SSL and payments are processed securely through Shopify and trusted gateways like PayPal and Stripe. We never store full payment details.
📩 I haven’t received my order yet — what should I do?
Check your tracking number for updates first. If it’s been more than 14 days and there’s no movement, email us with your order number and we’ll investigate right away.
🧘 What if I’m not satisfied with my product?
Our products are handpicked for quality, comfort, and results. If your item arrives damaged or isn’t performing as promised, reach out to us. We’re committed to ensuring your experience feels as luxurious as the items we sell.
🧑💻 Still need help?
Email us at support@avenelleluxe.com. We typically respond within 1–2 business days.